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Application Maintenance Services

At Leiten, we understand just how much of your IT budget is being allocated towards maintaining applications. According to a leading market research firm, ‘keeping the lights on’ takes up to a whopping 80 percent of IT budgets. We also understand the logistical challenges involved in supporting obsolete technology and software.

That’s why our Application Maintenance Services (AMS) go beyond merely managing and optimizing overgrown applications. Our portfolio-based, consultative approach takes a holistic view of technology, information architecture, people, and services. We first understand your business domain, technology roadmap, processes, and applications, then optimize and align team structures to deliver improved application support. With minimum downtime and volatility, your applications stay optimally geared to provide rapid responses to key change requests and business requests. Questioning redundancies and high-cost low business-criticality applications, Leiten also ensures easier application maintainability.

 

Methodology
Leiten has a proven methodology for application maintenance, including application support, technical, functional and for ongoing enhancements. Typically, we begin with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance. Our years of experience with a wide range of technologies and domains ensure that this methodology works and is adapted to your Company’s specific requirements.

Rigorous Service Level Agreements (SLAs) ensure that these maintenance services enhance application stability, lower support costs, reduce total-cost-of-ownership (TCO), and steer continuous service quality improvements.

Leiten’s AMS process framework has been successfully adopted in varying scenarios, from a single application to a large portfolio.

 

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