“Quality like integrity is
non-negotiable”
Rather than define quality by industry standards alone,
Leiten goes a step further to take a customer-backwards
view. We see quality as “value as perceived by the
customer”.
To us, standards compliance is a given. However, we
believe that there can be no ‘one size fits all’
definition of quality. Based on varying needs and
expectations, customers take varying views of quality
during each individual engagement. The company may be
seeking value from timelines, cost-effectiveness,
performance, service, or other parameters.
Leiten has a unique way of defining quality processes.
Our process methodology is context-composed; we work
closely with you to understand the unique “value”
expected from each engagement, then tailor our processes
to enable realization of that value. We measure our
success through periodic formal independent feedback
mechanisms.
Our focus on project-level quality systems ensures that
every customer engagement progresses smoothly.
Leiten’s processes and systems are based on industry
standards like SEI CMMI, PCMM and Six Sigma.
Successfully implemented MRP Software in ILJIN Automotive
for Ford requirement.
